Recently, the Korea Land Department announced that from 2016 onwards, annual domestic logistics, express delivery companies service all-round evaluation, the evaluation results will be publicized nationwide.
    It is understood that the evaluation of the service include corporate credit, cordial, satisfaction and business environment. Land Department will set up a panel of experts, through multi-channel, multi-angle to collect business data analysis, the final formation of the evaluation results, people across the country to the public.
    Korea Land Department spokesman said announcing the results of the evaluation is to protect the citizens' right to information, which will objectively and fairly reflect the level of service, not doping will of the government. Earlier, the South Korean government for the logistics, express delivery industry does not evaluate the relevant legal provisions, will now be at the governmental level and the legal aspects of the enterprise service standardization evaluation.
    This news was announced in Korea, CJ Korea Express, Hanjin Express and South Korea and many other well-known modern express courier companies are taut nerves. South Korea industry also takes a different view. Some people believe that this service implementation and evaluation of public undoubtedly will intensify competition among Korean large distribution companies, corporate earnings will also be affected to some extent; others believe that the courier service is unique, in the evaluation of the time not simply with bulk logistics bundled together to develop evaluation criteria that only highly-targeted, in order to encourage the courier companies to further improve service levels.
    Back in 2008, China began to implement the "express service" industry standard, which explicitly proposed to establish evaluation mechanisms to encourage quality service. Currently, the system has established a comprehensive evaluation by the service evaluation time punctuality, user complaint rate, public satisfaction, and the like, and as a measure of China's express delivery service ability and level. Data show that, over the years, China's express delivery service overall satisfaction score steadily. Also, this is the industry management department to optimize the management, improve service courier companies provide information and reference.